24/7 Mission-Critical SLA

Moodle™ Support & Bug Fix Services

Keep your virtual campus running at peak reliability. We provide proactive 24/7 monitoring, emergency troubleshooting, database tuning, security patches, and seamless version upgrades.

24/7 Rapid Response Moodle Version Upgrades Database Query Tuning Security Vulnerability Patches Disaster Recovery

Zero-Downtime Reliability for Your Learning Management System

A broken quiz during finals week, a crashed server during peak enrollment, or a database locking issue can paralyze your academic operations and severely damage student trust.

Aeorax provides enterprise-grade SLA maintenance plans designed to preempt issues before they disrupt classes. When urgent technical bugs arise, our senior Moodle engineers investigate and resolve them with guaranteed response times.

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Emergency Bug Resolution

Rapid diagnosis of WSOD (White Screen of Death), cron task deadlocks, broken grade calculations, and session drops.

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Seamless Version Upgrades

Zero-downtime upgrades from older Moodle versions (3.x, 4.0) to current stable releases with full data migration.

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Database & Cache Tuning

MySQL/PostgreSQL indexing, Redis RedisCache tuning, and cron optimization to slash page load times by up to 60%.

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Security Auditing & Hardening

Vulnerability patching, permission sanitization, brute-force protection, and automated disaster recovery backups.

Enterprise Capabilities & Architecture

Our SLA agreements are backed by contractual uptime guarantees and dedicated engineering desks.

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    1-Hour Critical Response Window Guaranteed rapid triage by senior Moodle developers for mission-critical platform outages.
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    Staging Environment Testing All updates and fixes are validated in isolated staging replicas before applying to live production.
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    Automated Daily Off-Site Backups Full daily snapshots of your database and moodledata directory preserved across separate geographic regions.
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    Monthly Health & Security Reports Transparent reporting detailing plugin updates, performance metrics, and security audit status.

Why Organizations Trust Aeorax for Moodle™ Support & Fixes

Decade of uninterrupted support for colleges and universities worldwide.

We manage the daily LMS operations for international colleges, handling millions of pageviews every semester without unexpected downtime.

Protect your academic reputation and give your faculty and students the uninterrupted platform they deserve.