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Frequently Asked Questions
Standard plugins and integrations typically take 1 to 3 weeks from initial specification to QA testing on staging. Complex multi-tenant configurations and SIS bi-directional bridges generally take 3 to 6 weeks.
We offer flexible monthly and annual SLA support agreements guaranteeing 99.99% uptime, 1-hour critical response windows, proactive security patches, and regular version updates.
Yes, absolutely. We regularly sign Mutual Non-Disclosure Agreements (NDAs) with colleges, corporate training academies, and enterprise partners prior to deep architectural discussions.
We operate with a global distributed engineering team coordinating across North America, Australia, the UK, and Asia, providing 24/7 continuous coverage across all global timezones.